Man With a Van Vauxhall Privacy Policy

This Privacy Policy explains how Man With a Van Vauxhall collects, uses, stores and protects personal data relating to our customers and prospective customers in the Vauxhall area. It also describes your rights under the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all services provided by Man With a Van Vauxhall and to all individuals who make enquiries, request quotes, or use our services within the Vauxhall area.

Who We Are And How We Act As Data Controller

Man With a Van Vauxhall is the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data when you use our services or contact us regarding our services.

When we work with carefully selected third parties to help us deliver our services, those organisations may act as data processors or, in some cases, as independent controllers. Where they act as processors, they are bound by contractual obligations to safeguard your personal data and process it only in accordance with our written instructions.

What Personal Data We Collect

We only collect personal data that is necessary for providing our services, managing our business and complying with our legal obligations. The categories of data we commonly collect include:

Identification and contact details such as name, address, service location, billing address and other contact details you provide.

Communication data such as messages, enquiries, quote requests, booking confirmations and any correspondence you send us.

Service details such as service type, moving date, collection and delivery addresses, access information and special instructions related to your booking.

Payment and transaction data such as service charges, payment status, basic billing details and transaction history. We do not store full payment card details if payments are processed by a third party provider.

Technical and usage information such as basic device or browser details, date and time of interactions, and how you use our website or digital booking channels where applicable.

Any other information you choose to provide to us voluntarily in connection with a quote, booking, complaint, feedback or review.

How We Collect Your Data

We may collect your personal data directly from you when you contact us by phone, online form, messaging service or in person, when you request a quote, confirm a booking or communicate with us about an existing or past booking.

We may also receive personal data from third parties where you have given permission for your details to be shared with service providers such as comparison or listing websites, and from payment providers when you make or confirm a payment.

Lawful Bases For Processing

We process personal data only when we have a lawful basis under the GDPR. The main lawful bases we rely on are:

Contract. We process your personal data to enter into and perform our contract with you. This includes handling enquiries, providing quotes, confirming bookings, carrying out the moving or transport service, processing payments and communicating with you about your booking.

Legitimate interests. We process certain data for our legitimate business interests, provided these interests are not overridden by your rights and freedoms. Examples include managing our business operations, improving our services, maintaining accurate records, preventing fraud, handling complaints, and defending or establishing legal claims.

Legal obligation. We process personal data where this is necessary to comply with legal obligations, including tax, accounting and regulatory requirements, and to respond to lawful requests from authorities.

Consent. In limited situations, we may rely on your consent, for example for certain types of optional marketing communications where this is required by law. You are free to withdraw your consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To handle enquiries and provide quotes.

To set up, manage and complete bookings.

To contact you about your booking, including confirmations, reminders and any necessary updates or changes.

To process payments and manage invoicing and receipts.

To respond to feedback, questions, complaints or disputes.

To improve our services, including internal analysis of bookings and service performance.

To maintain our business records and comply with tax, accounting and other legal obligations.

To protect our rights, property and safety, and where necessary to cooperate with law enforcement or regulatory authorities.

Data Retention

We retain your personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet any legal, regulatory, tax, accounting or reporting requirements.

In general, we keep records of bookings, invoices and essential contact details for a period that aligns with applicable limitation periods and legal retention requirements. When we no longer need personal data, we will either delete it or anonymise it so that it can no longer identify you.

Retention periods may vary depending on the type of data, the nature of our relationship with you and our legal obligations. You can contact us if you would like further information about the specific retention period for your personal data.

Data Processors And Third Parties

We may share your personal data with trusted third parties who act as data processors on our behalf. These may include:

IT and hosting providers who store or manage our digital systems and data.

Payment service providers who process payments and handle fraud prevention checks.

Administrative and customer support providers who assist with communication, booking management and record keeping.

Professional advisers such as accountants, auditors or legal advisers where this is necessary for our business operations and legal compliance.

These processors are bound by contractual obligations to keep your personal data confidential and secure and to use it only in accordance with our instructions and applicable data protection laws.

We may also share your data with other third parties where required by law, where it is necessary to protect our legal rights or in connection with a business sale or restructuring, subject to appropriate safeguards.

International Transfers

Where we use service providers or systems located outside the United Kingdom or the European Economic Area, your personal data may be transferred internationally. In such cases, we will ensure that appropriate safeguards are in place to protect your data in accordance with data protection laws, such as using standard contractual clauses or ensuring that the destination country has an adequate level of protection.

How We Protect Your Data

We take reasonable and appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures may include access controls, secure storage, regular back-ups and staff awareness training.

While we aim to protect your personal data, no system can be guaranteed as completely secure. You are encouraged to take care when sharing personal data and to contact us if you have any concerns about the security of your information.

Your Data Protection Rights

Under data protection laws, you have certain rights in relation to your personal data. These rights apply to all Man With a Van Vauxhall customers in the Vauxhall area, subject to specific legal conditions and exceptions.

Right of access. You can request confirmation as to whether we process your personal data and ask for a copy of that data.

Right to rectification. You can request that we correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you can request that we delete your personal data.

Right to restriction of processing. You can ask us to restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection.

Right to object. You can object to our processing of your personal data where we rely on legitimate interests. We will stop processing unless we have compelling legitimate grounds or need to continue processing for legal claims.

Right to data portability. In some cases, you can request that we provide your personal data in a structured, commonly used and machine readable format, or that we transmit it to another controller where technically feasible.

Right to withdraw consent. Where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with the Information Commissioner's Office if you believe that your data protection rights have been infringed.

Updates To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data protection practices. Any material changes will be communicated through our usual communication channels or made clear on our website or booking materials.

By continuing to use our services after an updated version of this Privacy Policy has been made available, you acknowledge the updated terms as they apply to your continued use of our services.