Man With a Van Vauxhall Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Vauxhall provides removal and related transport services within the United Kingdom. By booking or using our services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man With a Van Vauxhall, the provider of removal and transport services.

1.2 "Customer" means any individual, business or organisation that books or uses the services of the Company.

1.3 "Services" means any man and van, house move, flat move, office relocation, furniture transport, collection, delivery, packing assistance or related services provided by the Company.

1.4 "Goods" means any items, furniture, belongings or property transported or handled by the Company in the course of providing the Services.

1.5 "Contract" means the agreement between the Company and the Customer incorporating these Terms and Conditions and any written or verbal confirmation of the booking.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial Customers, including local and regional moves, collections and deliveries, and light transport of goods.

2.2 The exact scope of the Services, including the vehicle size, number of staff, expected duration and any special requirements, will be agreed at the time of booking based on the information provided by the Customer.

2.3 The Company reserves the right to refuse to transport any item which, in its sole discretion, is unsafe, illegal, excessively heavy, improperly packed, or otherwise unsuitable for carriage.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s chosen communication channels, subject to availability. A booking is only deemed confirmed when the Company has accepted the booking and provided confirmation.

3.2 The Customer must provide accurate and complete information when making a booking, including:

(a) Collection and delivery addresses and access details, including floor levels, lift availability, parking restrictions and any special access issues.

(b) A clear description and approximate quantity of the Goods to be moved, including any large, heavy, fragile or high-value items.

(c) The preferred date and time of the move, and any time constraints or special instructions.

3.3 The Company will provide an estimate or quotation based on the information given. Any change in the information provided by the Customer may result in an adjustment to the price.

3.4 The Customer is responsible for obtaining all necessary permissions for parking, loading and unloading at both the collection and delivery locations. Any costs, fines or penalties arising from insufficient permissions or incorrect information may be chargeable to the Customer.

4. Estimates, Quotations and Charges

4.1 Unless otherwise stated in writing, all prices are estimates based on the information supplied by the Customer and are subject to change if the actual work differs from that described at the time of booking.

4.2 Charges may be based on hourly rates, fixed prices or a combination of both, as confirmed at the time of booking.

4.3 The Company reserves the right to apply additional charges if:

(a) The move takes longer than the estimated time due to circumstances beyond the Company’s control.

(b) There are additional items not disclosed at the time of booking.

(c) Access is difficult, requires extra labour or equipment, or involves delays such as waiting time or re-delivery.

4.4 Any congestion charges, tolls, parking costs, permits or similar charges reasonably incurred in carrying out the Services may be added to the final invoice.

5. Payments

5.1 The Company may require a deposit or full payment in advance to secure the booking. The amount and timing of any deposit will be confirmed at the time of booking.

5.2 Unless otherwise agreed in writing, payment of the balance is due immediately on completion of the Services, and in any event before the vehicle is unloaded at the delivery address.

5.3 Payment methods accepted by the Company will be communicated to the Customer at the time of booking.

5.4 If payment is not received when due, the Company may:

(a) Withhold delivery of the Goods until full payment is received; and

(b) Charge reasonable interest on overdue amounts and recover any costs incurred in collecting payment.

6. Cancellations, Postponements and No-Shows

6.1 The Customer may cancel or postpone a booking by giving notice to the Company.

6.2 The following charges may apply for cancellations or postponements initiated by the Customer:

(a) More than 48 hours before the agreed start time: any deposit may be refunded at the Company’s discretion, less any non-recoverable costs.

(b) Between 24 and 48 hours before the agreed start time: a cancellation or postponement fee of up to 50 percent of the quoted price may be charged.

(c) Less than 24 hours before the agreed start time or in the event of a no-show: up to 100 percent of the quoted price may be charged.

6.3 If the Company arrives at the collection address and is unable to gain access, or the Customer or authorised representative is not present, this may be treated as a cancellation and charged in accordance with clause 6.2.

6.4 The Company will make reasonable efforts to honour confirmed bookings. However, in rare circumstances the Company may need to cancel or reschedule a booking due to events beyond its control. In such cases, the Company will offer an alternative time or a refund of any deposit paid, and this shall be the Customer’s sole remedy.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) Ensuring that Goods are suitably packed and protected for transport, unless packing services have been expressly agreed as part of the Services.

(b) Removing and safely disconnecting any appliances, fixtures or fittings prior to the arrival of the Company, unless otherwise agreed.

(c) Ensuring that all Goods to be removed are presented and ready to be loaded at the agreed time.

(d) Supervising the move or appointing a responsible representative to do so, and checking that nothing is left behind.

7.2 The Customer must not ask the Company’s staff to carry out any task that is unsafe, illegal, likely to cause damage to property, or beyond the agreed scope of the Services.

8. Excluded Goods

8.1 Unless specifically agreed in writing prior to the move, the Company will not transport:

(a) Hazardous, flammable, explosive or corrosive materials.

(b) Illegal items, drugs, weapons or contraband.

(c) Live animals, plants requiring special care, or perishable foodstuffs.

(d) Cash, jewellery, important documents or high-value items such as fine art, antiques or precious metals.

8.2 If any such items are transported without the Company’s knowledge, the Company shall have no liability for loss or damage and the Customer shall be responsible for any resulting loss, damage, cost or claim.

9. Waste and Recycling Regulations

9.1 The Company is not a licensed waste carrier unless expressly stated. The Services do not include disposal of waste, rubbish or unwanted items unless this has been specifically agreed and arranged in accordance with applicable waste regulations.

9.2 The Customer must not present general household waste, trade waste or prohibited materials to the Company as part of a removal or transport booking unless the Company has agreed in advance to provide a suitable disposal service.

9.3 Where the Company agrees to remove items for disposal or recycling, such service will be carried out in compliance with relevant UK waste and environmental regulations. Additional charges may apply for disposal or recycling services.

9.4 The Customer remains responsible for ensuring that any items presented for disposal are lawful to dispose of and do not contain hazardous or regulated substances. The Company reserves the right to refuse any items it reasonably considers unsuitable or illegal to transport or dispose of.

10. Liability for Loss or Damage

10.1 The Company will take reasonable care in handling, loading, transporting and unloading the Customer’s Goods.

10.2 The Company’s liability for loss of or damage to Goods, whether caused by negligence, breach of contract or otherwise, shall be limited as follows:

(a) The Company shall not be liable for any loss or damage where Goods have not been suitably packed by the Customer, or where damage arises from the inherent nature, defects or condition of the Goods.

(b) The Company shall not be responsible for wear and tear, minor scuffs, or superficial damage that may occur despite reasonable care, particularly in relation to pre-existing marks or weaknesses.

(c) The Company’s total liability for any claim or series of claims arising out of a single incident shall not exceed a reasonable limit, which may be specified in advance by the Company or otherwise limited to the value of the Goods as declared by the Customer.

10.3 The Company shall not be liable for:

(a) Indirect or consequential loss, including loss of profit, income, use, opportunity or enjoyment.

(b) Loss or corruption of data or digital content stored on any device.

(c) Damage to premises or property not caused directly by the Company’s negligence.

10.4 The Customer must notify the Company in writing of any visible loss or damage as soon as reasonably practicable and, in any event, within a reasonable time after completion of the Services. Failure to do so may affect the Company’s ability to investigate and may reduce or extinguish any liability.

11. Insurance

11.1 The Company maintains insurance appropriate for its business operations in accordance with applicable UK requirements.

11.2 The Customer is encouraged to arrange suitable insurance for their own Goods, particularly for high-value or fragile items, as the Company’s liability may be limited.

12. Delays and Events Beyond Our Control

12.1 The Company will use reasonable efforts to provide the Services at the agreed time and within a reasonable period. However, times are estimates only and are not guaranteed.

12.2 The Company shall not be liable for delays or failure to perform the Services where such delay or failure is due to events beyond its reasonable control, including but not limited to traffic congestion, accidents, adverse weather, breakdowns, road closures, public events, strikes, or acts of authorities.

12.3 If a delay occurs, the Company will take reasonable steps to keep the Customer informed and to complete the Services as soon as reasonably practicable.

13. Access and Parking

13.1 The Customer must ensure that suitable parking and vehicle access are available at both the collection and delivery locations.

13.2 Any parking restrictions, permits or arrangements must be managed by the Customer unless otherwise agreed. The Company may pass on any fines, penalties or additional costs incurred due to inadequate parking or access information.

13.3 If access is restricted or more difficult than advised, resulting in additional time or labour, the Company may apply additional charges.

14. Complaints

14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the driver or team on the day where possible so that an immediate solution can be sought.

14.2 Any formal complaint should be made to the Company in writing within a reasonable period after completion of the Services, providing full details and any supporting evidence.

14.3 The Company will investigate all complaints in good faith and respond within a reasonable timeframe.

15. Data Protection and Privacy

15.1 The Company will collect and use personal data provided by the Customer for the purposes of managing bookings, delivering the Services, handling payments and administering any related matters.

15.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will take reasonable steps to keep such data secure and will not share it with third parties except where necessary to perform the Services, comply with legal obligations or with the Customer’s consent.

16. Variation and Severability

16.1 The Company may update or vary these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract.

16.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any Contract between the Company and the Customer shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By booking or using the Services of Man With a Van Vauxhall, the Customer confirms acceptance of these Terms and Conditions.